1. Controller and Ownership of this Website
This Privacy Policy applies to the website located at valencestore.online. The website, and every page under this domain, is owned and operated by VALENCE STORE VESTUARIO E ACESSORIOS LTDA, CNPJ 67.117.173/0001-65, a limited liability company registered in Cambe, State of Parana, Brazil, with headquarters at 217 Mathias Hein Street, Jardim Santo Antonio, Cambe, Parana, 86182-400.
VALENCE STORE VESTUARIO E ACESSORIOS LTDA is the sole data controller for the personal data collected through this website. No holding company, franchisor, licensor, or affiliated brand acts as controller alongside us. There is no third party authorized to collect data through the valencestore.online domain on behalf of another business.
2. What We Collect
We collect only what we need to answer a request, take an order, ship a product, and keep the site working. The categories are limited to:
- Contact details you submit through the form on the Contact section (name, email, message).
- Order details necessary to complete a purchase (billing name, shipping address, contact email, phone number, and payment reference returned by the payment provider).
- Standard technical logs generated by our hosting provider (IP address, browser type, timestamps, requested URLs), retained for security and troubleshooting.
- Basic analytics on aggregated traffic (page views, general geography, device class), used only to understand how the storefront is used.
We do not collect sensitive personal data. We do not knowingly collect data from children under sixteen.
3. Why We Use It
Personal data submitted on this website is used to respond to your message, process and dispatch your order, communicate about that order, comply with tax and consumer protection obligations that apply to us as a Brazilian retailer, and keep the site secure. We do not sell personal data. We do not share it with third parties for their own marketing.
4. Retention
Contact messages are retained for as long as the conversation is active and for a reasonable period afterwards to answer follow-ups. Order records are retained for the period required by applicable Brazilian tax and consumer legislation. Server logs are retained for a short technical window and then rotated.
5. Sharing with Service Providers
To operate the store we rely on a small number of service providers: a hosting provider for the website, a payment provider to process card transactions, and a shipping partner to move orders to your address. These providers act as processors on our behalf, receive only the data they need to perform their service, and are bound to protect it. They are not permitted to use your data for their own purposes.
6. Cookies
The website uses a minimal set of cookies required for basic functionality (session, cart, language, security). We do not use behavioural advertising cookies. You can restrict or delete cookies through your browser settings. Doing so may affect basic functionality such as keeping items in a cart between pages.
7. Your Rights
Under the Brazilian General Data Protection Law (Lei Geral de Protecao de Dados, Law 13,709/2018), you may request access to your personal data, correction of inaccurate data, deletion when applicable, portability, and information about the processors we work with. To exercise any of these rights, contact us at the address in Section 9. We will confirm your identity before acting on the request and respond within a reasonable period.
8. Security
We keep reasonable technical and organizational measures in place to protect personal data against loss, unauthorized access, and misuse. No system is fully immune to incident. If a data incident affects you, we will notify you and the appropriate authority in line with applicable law.
9. Contact for Data Requests
Data-related requests should be addressed to VALENCE STORE VESTUARIO E ACESSORIOS LTDA, 217 Mathias Hein Street, Jardim Santo Antonio, Cambe, Parana, 86182-400, Brazil, or by email at [email protected]. Please put "Data Request" in the subject line so we can route it correctly.
10. Updates to this Policy
We may revise this Privacy Policy from time to time to reflect changes in how the site works or in the law. The "Last reviewed" date at the top of this page will be updated when we do. Continued use of the website after a revision constitutes acceptance of the updated policy.